Shipping policy
Australia and New Zealand.
Orders are dispatched within one business day.
What shipping costs
Shipping is worked out by weight at checkout, before you pay. We charge what it costs us, with nothing added on top.
| Order | Australia | New Zealand |
|---|---|---|
| One Small | $11 | $11 |
| One Large | $12 | $12 |
| One of each | $13 | $16 |
Delivery times
Australia takes 7 to 10 business days. New Zealand takes 9 to 12.
These are estimates rather than guarantees. Customs and carrier delays happen, and we'd rather tell you that upfront than promise a date we can't control.
Where your order ships from
LunnaLu is an Australian business, designed and run from Queensland. Our organisers are manufactured and dispatched from our warehouse overseas, which is why delivery takes a little longer than a domestic parcel.
Taxes and duties
The price you see is the price you pay us. Nothing further is added at checkout beyond shipping, and nothing is payable on delivery in either country.
If your order hasn't arrived
If yours hasn't turned up 15 business days after you ordered within Australia, or 18 business days to New Zealand, email info@lunnalu.com with your order number and we'll replace it or refund you. You don't need to chase anyone or prove anything.
Where we ship
Australia and New Zealand for now.
Getting in touch
Email info@lunnalu.com with your order number. A real person reads it and replies within two business days, usually sooner.